SAP Recommended Trouble-Shooting Tools and Using CRLogger.DLL

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SAP has a number of recommended tools for debugging Crystal Reports related DLL issues. The two we recommend from this list the most is Modules and Process Monitor.

Follow this link to a KB article on SAP's website:

http://scn.sap.com/community/crystal-reports-for-visual-studio/blog/2010/11/30/utility-tools-that-can-be-used-for-more-effective-and-better-troubleshooting

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The Crystal runtime engine also installs a DLL by the name of CRLogger.DLL. If the following environmental variables are set, SQL connection info from the Crystal runtime engine will be logged into the directory you specify:

LOGGING_DIR = C:\CRLOGGING

LOGGING_ENABLED_ASSERT = 1

LOGGING_ENABLED_RUNTIME = 30

See this link for setting environmental variables in Windows:

http://support.microsoft.com/kb/310519



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