Installing/Reinstalling .Net 4 or the Crystal Reports Runtime Engine Manually and Service Packs

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If you're getting installation errors installing the Crystal Reports runtime engine, running our FULL Report Runner installer, make sure you're installing with administrator permissions, and please try the following two steps...

Note: If you are simply UPGRADING your runtime engine, you do not need to do anything with .Net 4. Just download and install the higher runtime engine.

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1) Download the .Net 4 (or 4.5 or later) installer directly from Microsoft:

http://www.microsoft.com/en-us/download/details.aspx?id=17851

(Install and/or repair your .Net 4 or 4.5 installation)

Note: Microsoft now has a .Net repair tool:

http://support.microsoft.com/kb/2698555

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2) Next, download and run the Crystal runtime engine installer separately:

SP3: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_3.msi

Note: SP3 is the runtime service pack we recommend the most. It is most stable of the runtime service packs.

SP20: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_20.msi

Note: SP20 is the runtime service pack we recommend for later operating systems like Windows Server 2016 or later. SP20 now ships with our full installer instead of SP3.

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All runtime engines here (SP3 or SP20 is recommended by Jeff-Net for being most stable) :

SP1: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_1.msi

SP2: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_2.msi

SP3: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_3.msi

SP4: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_4.msi

SP5: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_5.msi

SP6: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_6.msi

SP7: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_7.msi

SP8: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_8.msi

SP9: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_9.msi

SP10: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_10.msi

SP11: (This release was pulled by SAP for being too buggy)

SP12: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_12.msi

SP13: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_13.msi

SP14: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_14.msi

SP15: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_15.msi

SP16: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_16.msi

SP17: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_17.msi

SP18: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_18.msi

SP19: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_19.msi

SP20: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_20.msi

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As of 2018.300/2018.305, our software now supports SP21 and later. You must be on 2018.305 or later to use SP21, though. Please see this news release discussing SP21 and later.

Note: Updating an existing Crystal runtime installation to 21 or later? We recommend uninstalling the previous version first. This has not been an issue in the past, but for whatever reason, SP21 and later does not seem to install correctly with a previous version installed.

SP21: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_21.msi

SP22: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_22.msi

SP23: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_23.msi

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Replacing/Uninstalling a Later Service Pack with an Older One:

You can upgrade any service pack by installing a later one. If you need to install a previous service pack (like go from SP20 to SP3), you will need to manually uninstall (and clean up) the later service pack/runtime engine... then install the previous one. Please follow the steps in this KB article to install a previous service pack:

https://help.jeff-net.com/knowledgebase/article/uninstalling-a-crystal-runtime-service-pack-manually-removing-the-crystal-runtime-engine

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The runtime engine gets installed here:

C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\

32-bit edition DLLs:

32-bit machine: C:\Program Files\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win32_x86

64-bit machine: C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win32_x86

64-bit edition DLLs:

32-bit machine: N\A

64-bit machine: C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win64_x64

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SAP Recommended Trouble-Shooting Tools:

https://help.jeff-net.com/knowledgebase/article/sap-recommended-trouble-shooting-tools-and-using-crlogger-dll

SAP Service Pack Links and Issues Addressed and Fixed:

http://www.crystalreports.com/crvs/confirm/







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