How To Set, Apply, Or Update Your License And Licensing

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Setting your license is super simple. The hardest part for most people is copying the long activation key... after that... copy, paste, apply. Easy!

When you order a new license or renew a license, you will receive an email from us. There will either be a text file (.TXT) or license.key file (.KEY) attached to the email. Here are the three methods to set, apply, or update your license or licensing:

  1. If you have a long license key or a text file, use Method #1.
  2. If you have the license.key file, use Method #2.
  3. If you have a long license key and you can't get into the Licensing Manager, use Method #3.
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Method #1 - Here are the quick steps:

  1. Copy the license key text from your licensing email. If the key is not displayed in the email, double-click on the text file to open it. Copy the key to your clipboard (Edit, Select All, Edit, Copy).
  2. Start Report Runner Batch or Report Runner Viewer.
  3. Click on About Jeff-Net, Licensing Manager.
  4. Click on Edit/Change License.
  5. Select and Delete the current key shown in Licensing Manager.
  6. Paste in the copied key from your clipboard (Ctrl-V).
  7. Activate License.





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Method #2 - You have a license.key file attached to your licensing email.

  1. Download or copy the license.key file from your email. Note, you do NOT need to open or edit this file.
  2. Exit Report Runner and Go to your Jeff-Net data folder. If you don't know how to find your Jeff-Net data folder, then click here. If your software is up-to-date, you can also go to Help, Debugging, and select the last option Help! - Show Me Jeff-Net Data Folder.
  3. In your Jeff-Net data folder, you'll see a file called license.key. Replace that license.key file with the new one from your licensing email.
  4. Restart Report Runner.



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Method #3 - You can't get into the Licensing Manager, because it states you have a special license (like the picture below):



  1. Exit Report Runner and Go to your Jeff-Net data folder. If you don't know how to find your Jeff-Net data folder, then click here. If your software is up-to-date, you can also go to Help, Debugging, and select the last option Help! - Show Me Jeff-Net Data Folder.
  2. In your Jeff-Net data folder, you'll see a file called license.key. Edit the license.key file with Notepad and replace the key there with the one you previously copied. Save the license.key file.
  3. Restart Report Runner.
Note: If you have a license.key file, you can also simply replace the license.key file in this folder (as explained in Method #2 above).



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If you have any problems activating your license, please review the following...

1. Make sure your software is up to date.

You must be on at least 2020.360 for your licensing to activate properly. If you are not on at least 2020.360, please update your software. It only takes a moment to download and run the updater.


2. You can test your connection to our licensing server using the following URL:

https://licensing.jeffnetwebservice.com/test.txt

Note, this test simply shows you our licensing server is active and responding. It does NOT mean that something isn't keeping your machine from contacting our server.

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3. Temporarily Disable Anti-Virus/Security Software:

If you use anti-virus software like Symantec Endpoint Security or Kaspersky Endpoint Security, please consider temporarily disabling it or create an exception from our licensing server.

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4. Possible Activation Error Message:

ERROR: License activation failed. Message=ActivationFailed: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.

Your machine is unable to maintain an SSL connection with our licensing server. You will need to use a non-SSL connection to activate your license (see below).

Solution:

This is an old error. Make sure your software is up-to-date. You must be on version 2020.360 or later. Click here to update.

1) Exit the software.

2) Edit the jnrr_license.ini file, which is normally found in the Public Documents folder under Jeff-Net:

Add this setting under the [License] group:

UseSSL=0

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