Email To External Email Accounts Is Not Working



Emails sent to internal email accounts work. Emails to external email accounts fail.


Not being able to send to external mail clients is NOT due to a setting within our software. While we do have a hidden/optional configuration setting should a customer request this, it is not done by default, and is not the source of this issue.

Speak with your IT/mail administrators and tell them "your mail server is blocking sending/relay to external emails". This is happening at your mail server, not within our software. They will either open the server/set something for you to be able to do this or they may give you a different port to use or security setting to configure within our software.

Related Articles


Forgot password?
Register now