Question: Do You Offer Free Crystal Reports Support?
Answer: If you are looking for free Crystal Reports support, we are limited on that. While we do sometimes help, it is not our company policy. We would never be able to get any work done if we answered any-and-all Crystal Reports inquiries.
If you want to know "when do we help and not help with Crystal Reports for free?"... it's all based on our immediate workload. If we have fewer support issues than normal, we will do everything we can to help. We will also help if it seems to be a key critical question that we can easily offer advice on. What we can not do is answer questions about Crystal Reports when you do not know Crystal Reports at all, and you are not willing to take a class or learn Crystal Reports on your own.
To be clear, support is included for our Report Runner products. And if showing you how to do something in Crystal Reports required to use our Report Runner software, we will show you how to do that, too.